From: Phil Talintyre
Sent: Tuesday, April 08, 2008 4:36 AM
To:
The Support Manager
Trend Micro
I would like to commend your support engineer, Marc Lainez, on his handling of our problems. He was both efficient and polite in all his dealings with us, and managed to come up with a solution to what was not a simple problem. He was a pleasure to deal with, unlike many other company's 'help' desks
Regards
Phil Talintyre
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