[Confirmation of Leah Zaragoza as a ATSC Team Leader]

From: Maenard Martinez (TS-PH)
Sent: Wednesday, April 09, 2008 6:12 PM
To: All of KR Support; All of PH ATSC; All of OBU Tech Support; All of HK Support; All of PH MSO Team; Oscar Reyes (TS-PH)
Cc: Elmo Alforque (TS-PH)
Subject: [Confirmation of Leah Zaragoza as a ATSC Team Leader]

Hi Everyone,

I am proud to announce the confirmation of Leah Zaragoza as the Team Leader for the email team of ATSC effective last January. She has been with Trendmicro and ATSC for more than 2 years now and had been on the acting capacity since last year.

She inherited a team with very green members before and just weathered thru high attrition. However, she was able to turn the existing members into more experienced support engineers, thereby, sustaining operations inspite of the huge challenges infront of her. Now, attrition is relatively low. And last Q1 this year, her team achieved a consistently high customer satisfaction compared to any quarter last year.

Congratulations, Leah!

Regards,
Maenard